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Monday - Sunday

6:00 pm - 8:00 pm


Check-in for Core Club (reserved beds)


8:00 pm Check-in for one-night-only beds (if available)

Step up

Communities change when individuals engage in the transformative practice of compassion. Sign up today to have an impact on your community by being a VOLUNTEER!


We believe that providing food, clothing, and shelter are a building blocks for dignity, respect, and stabilization.

The Work

Creating an environment where people experience community is transformational.


About Us

Open Heart Refuge is an overnight shelter for adults who are in crisis or experiencing homelessness that operates 7 days a week from 6:00 pm - 8:00 am. The shelter has 20 beds. 

How It Works

1. A guest who has a reserved bed is part of the "Core Group". As long as a guest of the Core Group does not miss more than 3 consecutive nights, they remain a member of the Core Group. 

2. Daily at 7:00 pm we raffle for any "one-night beds". There is no way of knowing how many beds will be available until 7:00 pm because Core Group members have from 6:00 pm - 7:00 pm to check in. If a member of the Core Group does not check in by 7:00 pm, then that person's bed becomes available for that night. Tickets are handed out to anyone waiting for a bed at 7:00 pm and drawn for the number of beds available that evening. If your ticket is drawn, then you will receive a "one-night-bed". This does not mean you are a member of the Core Club. It means that you have a bed for the night.

3. If a member of the Core Group drops out or lapses from the Core Group because they missed more than 3 consecutive nights, then a person can "raffle in" to the Core Group. In the same way that tickets are drawn every night at 7:00 pm, tickets will be drawn to see who gets to raffle in as a member of the Core Group on Thursday evenings at 7:00 pm when a Core Group spot is available.




Shift 1: 5:30/6:00 pm - 8:00 pm (This shift helps with checking in our "Core Group" of 20 guests. It consists of bag checks, metal wand searches, bagging/tagging items not allowed in the Refuge, handing out dinner containers, and helping guests get settled in for the night. We prefer two (2) volunteers for this shift, but we can get by with one (1).



8:00 pm - 12:00 am (This shift consists of helping guests transition from the busyness of the check-in to quiet time, which begins at 9:00 pm.  The lights are turned off at 10:00 pm. Most guests are already asleep, so the last two hours of this shift are spent at a table in the multipurpose room with the guests. Reading a book, watching a movie (tablet), or catching up on work email (laptop) are all popular volunteer options. Generally speaking, if anything is going to go "wrong" after 10:00 pm, it is most likely of a medical nature. Very few people wake up in the dark to go fight someone across the room. Two (2) volunteers are ideal but we can get by with one (1).



12:00 am - 4:00 am (Guests are sound asleep. It's a snoring factory at this point with the occasion coughing spell and a trip to the restroom or a stop at the water fountain.) One (1) volunteer is needed.



4:00 am - 8:00 am (Wake-up is 6:00 am. Guests begin to stir, collect their items, help with putting away their cot, and drop their pillow case and sleeping bag in a designated location bound for the laundry room. From 6:00 am - 8:00 am, volunteers will help "reset" the space for the community meal service that begins at noon. This means setting up tables and chairs, helping with laundry, general cleaning, etc. Breakfast is served at 7 am to guests, staff, and volunteers. Guests can also sign up to take a shower between 6:00 am - 8:00 am). One (1) volunteer needed.

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